The sale is just the beginning

01

Customer service

In peak season, Allegro, Amazon, your online store and your B2B portal take orders at the same time. Softlab ERP collects all of them and prepares them for processing.

Allegro, Amazon, online store and B2B in one place

Softlab ERP imports orders from all channels, checks address data, payment status and product availability, reserves stock and sends the order to the warehouse without an operator. A person steps in only when necessary: when a product is out of stock, an order changes or a sales decision is needed.

• Central order dashboard for all channels (B2C, B2B, marketplaces)
• Automatic verification of data, payments and product availability
• Hold rules: the system stops only the orders that need a decision
• Real-time order statuses, visible to the customer and the warehouse
• Full customer record with the history of orders, returns and complaints

02

Warehouse (WMS)

Next-day delivery depends on picking time in the warehouse. Softlab WMS reserves the goods, selects the picking route, generates the label and automatically sends the parcel to the loading zone.

Picking, sorting and packing decide whether a parcel ships today.

Three warehouse processes decide how many orders the courier collects. Softlab WMS for e-commerce runs them with proprietary algorithms, proven in large trading companies and now available to e-commerce warehouses of any size.

• Advanced algorithms for picking, packing and replenishment of pick locations
• Strategies adapted to warehouse equipment (for example conveyors and sorters)
• Dedicated packing module that generates courier labels
• Continuous, full or partial stocktaking on mobile devices
• Real-time stock control at each warehouse location
• Automatic replenishment of pick locations based on minimum and maximum levels

03

Returns and complaints

In fashion, up to one in four orders is returned. But the margin loss does not come from the returned goods. It comes from the time your team spends on manual corrections and on moving goods between shelves.

Hundreds of returns per day without slowing your team down

A customer orders three sizes to try on. Two items come back, and Softlab ERP issues the sales correction automatically. Through the WMS integration, it moves the goods to the correct shelf and helps refund the money: by instant payment, bank transfer or offset against another order. Each complaint follows a status workflow adapted to your organization.

• Automatic corrections of sales documents
• Goods go back to the shelf through the WMS, without manual transfers
• Configurable complaint status workflow
• Three ways to close a case: refund, offset, exchange
• Full history of returns and complaints in the customer record

04

Finance and accounting

Above 5,000 orders per month, manually matching payments with invoices is a full-time job. Softlab ERP does it automatically, together with KSeF and e-invoice support.

Payments, invoices and settlements without manual reconciliation in Excel

Softlab ERP matches the payment with the order before the money reaches your account, so the order goes to fulfilment immediately. Bank statements are settled automatically. The system meets Polish regulatory requirements such as KSeF and e-invoices in the Businesslink service.

• Automatic matching of thousands of payments with orders
• Payment status visible for each order
• Payment methods: instant transfers, BLIK, cash, COD
• KSeF, e-invoices, bank integration
• Full accounting connected in real time with sales and the warehouse

05

Automation and integrations

Above a few thousand parcels per day, it is a good time to implement warehouse automation.

Integration with conveyors, sorters and autonomous robots

Softlab ERP works with warehouse automation: conveyors, scales, sorters, put-to-light and voice picking systems, and Autostore and Exotec robots. The system assigns tasks, the automated warehouse completes them, and Asseco Genius algorithms monitor the data in the background, with no manual clicking and no extra headcount.

• AI by Asseco Genius: algorithms that learn from your historical data
• Voice picking: the picker works without looking at the scanner
• Put-to-light: LED rows guide the picker to the correct location
• Autostore and Exotec robots: goods move to the packing zone automatically
• Conveyors, sorters, scales: the system controls the full line
• Scanners, terminals, printers: natively connected to the ERP